Managing Emotions

Learn how to better control your emotions, the emotions of your customers & colleagues through increasing your emotional intelligence.

  • Mamoun Baidoun
  • English/Arabic Arabic
  • ( 7 Reviews )

This course is designed to help individuals harness emotional intelligence and cultivate effective emotion management strategies. Participants will explore self-awareness, self-regulation, and interpersonal skills to navigate diverse emotional landscapes. Through practical exercises and real-world scenarios, develop resilience, empathy, and communication techniques. Acquire the tools needed to foster positive emotional environments personally and professionally. Gain a deeper understanding of emotions and learn how to leverage them for personal growth and successful relationship management.

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Course Content

7 Sections • 23 Lectures

The importance of "Emotional intelligence" 257

Types of emotions 467

The impact of thoughts on emotions 402

Exercise 122

Controlling negative thoughts 590

Other sources of emotions 455

Definition 70

Physiological self awareness 474

Psychological Self awareness 318

The importance of self regulation 140

Wrong handling of negative emotions 193

Self regulation back-bones 112

Controlling emotions: Watching body language 308

Managing emotions through a felt resource 217

Root causing the feeling + CBT technique 92

Worst case scenario 207

Exercise: Managing emotions 35

The importance of "empathy" 126

Managers responses to emotions 396

The ACHE technique 576

Critical conversations tips 469

When to share emotions? 240

Final words 49

Course Curriculum

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Author Images
Mamoun Baidoun
Founder of PULSE - BSc of Pharmacy - CPD Certified Trainer.

Mamoun has over 12 years of solid experience in Pharmaceutical Multinational companies. In AstraZeneca, he managed different lines, leading teams and their managers to exceed expectations. In 2020, Mamoun began his training career, covering a wide range of topics. He utilized these topics to train staff from various companies, ranging from junior medical representatives to senior directors.

Course Rating

5.00 average rating based on 7 rating

5.00
( 7 Reviews )
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Reviews

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Recorded Training
Sarah Issa Abu Khater
20 May, 2024

The course is excellent and unique. The exercises helped very much in applying the theory into action and understanding emotions more. Highly recommended.

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Recorded Training
Heba Khayyat
13 May, 2024

This course offers the understanding and managing emotions. Highly recommended for anyone seeking to develop their emotional intelligence!

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Recorded Training
Zina Farraj
08 June, 2024

Excellent course! Full of useful tips and practical strategies. Highly recommended for those looking to improve both personally and professionally.

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Recorded Training
Dr Dema Abed
17 June, 2024

Great course filled with lots of knowledge, applicable examples and ideas ..smooth and well organized. Thank you!

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Recorded Training
Rasha Yaish
20 June, 2024

Piece of art training it was specific, organized, clear, direct to the point and very practical. Thank you I enjoyed every minute.

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Recorded Training
Issa Baidoun
23 June, 2024

I learned from this course how to deal with critical conversations and I loved the ACHE technique!😃👍🏻

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Recorded Training
Zaid Abughazzeh
01 July, 2024

Informative training, thank you.

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Training Details

  • Price: $75
  • Trainer: Mamoun Baidoun
  • Duration: 1h 45m
  • book icon Sections: 7
  • Enrolled: 11 Participants
  • Language: Arabic
  • Language: English/Arabic
  • Subtitle:
  • Certificate: Yes
  • CPD Hours: No
  • book iconNumber of Sessions: 1
  • Session Duration: 3 Hours

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